Terms of service

Last updated: March 2026

1. Acceptance

(a) The Website is operated by Salts Healthcare Australia Pty Ltd ACN 685 137 928 (we, us, our). If you wish to contact us regarding these terms, please email at: [email protected]

(b) These Terms and Conditions (Terms) apply to all users of our Website and to customers who place an Order via the Website.

(c) By accessing and using the Website and/or by proceeding with an Order, you agree to be bound by these Terms, as applicable to you.

(d) If you do not agree to these Terms, you must not use the Website or place an Order.

(e) We reserve the right to amend these Terms from time to time. We will try to give you reasonable advance notice of any changes, but in any case, amendments will be effective immediately upon notification on the Website. Your continued use of the Website following such notification will represent an agreement by you to be bound by the Terms as amended.

(f) Our store is hosted on Shopify Inc. Shopify Inc. provides us with the online e-commerce platform that allows us to sell our products and services to you.

2. Use of the Website

(a) You must ensure that your access to the Website is not illegal or prohibited by laws which apply to you. If you access our Website from outside Australia, you are responsible for compliance with law applicable to your accessing the Website from your location.

(b) You must not use the Website to:

  1. promote or engage in unlawful or fraudulent behaviour;
  2. mislead or deceive any person or entity;
  3. interfere with the use of the Website by other users;
  4. introduce malicious code or to circumvent security measures on any website, network or system; or
  5. engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of our Website or services, or which, as determined by us, may harm us or users of our products or services, or expose them to liability.

(c) The Website may enable you to post product reviews or other user-generated content. If you choose to submit content to any public area of the Website, this content will be public and accessible by anyone. We cannot control how others may use this information and are not responsible for its privacy or security. You should exercise caution when deciding what information to make publicly available. We are not responsible for the accuracy, use, or misuse of any information you disclose or receive from third parties.

(d) Where you create an account through our Website, it is your responsibility to maintain the confidentiality of your password and account details. All activities that take place under your password or account are your responsibility. If you believe that there has been a security breach or misuse of your password or account, please let us know immediately. We will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.

(e) We reserve the right to suspend, restrict or terminate your access to our Website at any time without notice if we have reasonable grounds to believe that you have breached any of these Terms. This will not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.

(f) While we take reasonable care with the content we include on the Website, except as expressly set out in these Terms or to the extent required by non-excludable law:

  1. we do not warrant the accuracy, adequacy or completeness of the information on the Website, that your use of the Website will be uninterrupted or error free, nor do we undertake to keep the Website updated; and
  2. we do not accept responsibility for loss or damage suffered as a result of reliance by you on the accuracy or currency of information contained on the Website.

(g) Occasionally there may be content on the Website that contains typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. In these circumstance, we have the right to amend any typographical errors, inaccuracies or oversights and to correct or update content.

(h) Unfortunately, no data transmission over the internet can be guaranteed as totally secure. We do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information that you transmit to the Website is transmitted at your own risk. If you become aware of any problems with the security of the data or the Website, please contact us immediately.

(i) The Website may contain links to other websites, including through the use of social media features. The links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites.

(j) We maintain editorial control over the Website and we may suspend, withdraw or restrict the availability of all or any part of our Website at any time without notice. These Terms will survive any such suspension, withdrawal or restriction.

3. Intellectual Property Rights

(a) All Intellectual Property Rights in the Website, including in the design, text, graphics, logos, icons, sound recordings, algorithms and all software relating to the Website belong to (or are licensed by) us.

(b) When you access the Website, you are granted a limited, non-exclusive, revocable, non-assignable and non-transferable right and licence to use the Website in the form provided. You are only permitted to access the Website through the proper use of the functionality of the Website in accordance with these Terms. The licence to use the Intellectual Property Rights in the Website is subject to your strict compliance with these Terms, and to any territorial restrictions that may apply from time to time.

(c) All Intellectual Property Rights in the products and/or the product packaging belong to us, and without limitation to any of our rights, you agree not to have any goods the same as or similar to the products made for you by any third party.

(d) You must not make any modification to the products or the packaging , including to remove or tamper with any trade marks used on or in relation to the products.

(e) You agree that, at our cost, you will do all things necessary to give effect to clause 3(c) and to assist us in the protection of our Intellectual Property Rights.

(f) You agree to keep confidential and not use, except for the purposes contemplated by these Terms, all information relating to the products and all confidential information regarding us that may be disclosed to you or which you may learn, except where such information is public knowledge or is required to be disclosed by law.

4. Privacy

(a) We collect, use, store and disclose Personal Information in accordance with our privacy policy, which can be accessed here: Privacy policy – Salts Healthcare Australia Pty Ltd.

(b) If you provide (or otherwise make available) any Personal Information about another individual to us, you must ensure you obtain all necessary consents and authorisations and provide all required notifications to allow us to collect, store, use and otherwise deal with that Personal Information lawfully.

5. Ordering

(a) You may place an order for the supply of Products by submitting an online order via the Website (Order).

(b) Orders are subject to our acceptance, and we may accept or reject all or part of an Order at our discretion. We will provide you with written confirmation of any Order we accept or reject.

(c) We reserve the right to:

  1. cancel or vary an Order prior to dispatch if the product is unavailable, if there has been a pricing or description error, or if we reasonably suspect fraudulent or unlawful activity. Where an Order is cancelled by us before dispatch, we will refund you the price paid for the product (Purchase Price) in full;
  2. limit the quantities of any products or services that we offer, discontinue any product at any time and limit the sales of our products or services to any person, geographic region or jurisdiction and we may exercise this right on a case-by-case basis.

(d) You may modify or cancel an Order prior to dispatch. We cannot modify or cancel Orders once the products have been dispatched. If you cancel an Order prior to dispatch, we will arrange for a full refund of the Purchase Price made to us by you.

(e) While we use reasonable endeavours to maintain accurate stock counts on our Website, from time to time there may be a stock discrepancy which will result in us not being able to fulfil all products set out in an Order. In those circumstances, we will contact you about whether you would prefer to await restocking of the backordered item and have the Order shipped in full or if you would prefer for us to process a refund.

6. Pricing and Payment

(a) All prices on the Website are displayed in Australian dollars (AUD) and include Goods and Services Tax (GST).

(b) Payment of the Purchase Price, GST, and any delivery charges must be made in full at the time you place an Order using one of the payment options offered at the checkout.

(c) We will not dispatch the Products until we have received payment in full.

(d) Prices on the Website may be varied at any time, and prices are subject to change until you have paid for the products in full.

(e) We may issue or promote discount codes or sales that offer a discount off the ordinary retail price of a product. To qualify for a discount or sale price, you must supply the applicable discount code at checkout or otherwise purchase products within the allotted sale period for sale prices automatically applied at checkout. Where a discount code is required, you may only use one discount code per purchase and use of a discount code may override or nullify another discount we may offer.

7. Delivery and Risk

(a) We will use all reasonable endeavours to deliver the products to the destination specified in the Order on or before the delivery date set out in the Order, however delivery dates are estimates and cannot be guaranteed. Delivery of products is complete upon their arrival at the location specified in the Order. Please see our Shipping Policy for information regarding usual dispatch times and shipping rates. It is your responsibility to notify us if the products have not been received within a reasonable time after the estimated delivery date.

(b) Title and risk in the goods passes to you upon delivery to the address specified in your Order.

(c) If you select an “Authority to Leave” option at checkout, you acknowledge and agree that:

  1. the Products will be deemed delivered once the carrier leaves them at the specified location; and
  2. we are not liable for any subsequent loss, theft, or damage once this occurs.

8. Product Information and Therapeutic Goods

(a) Our products are medical devices within the meaning of the Therapeutic Goods Act 1989 (Cth) and are included in the Australian Register of Therapeutic Goods where required by law. Product descriptions, images and other information displayed on the Website are provided for general informational purposes only and do not constitute medical advice.

(b) We do not warrant that any particular product is suitable for your individual clinical needs. You should always follow the specific instructions for use provided with the product and consult a qualified healthcare professional before using any medical device product.

(c) In the event of a product recall, hazard alert or other market action related to the products, we will use reasonable endeavours to notify affected customers using the contact details provided at the time of purchase.

(d) Where products are the subject of a product recall, you will provide us with all assistance reasonably required by us to recall the products and to limit liability to us and any third parties.

9. Warranties and Consumer Guarantees

(a) If the Australian Consumer Law applies to the supply of our products, we acknowledge and agree that our products and services also come with guarantees that cannot be excluded under the Australian Consumer Law, and that the following mandatory notice under section 102(1) of the Australian Consumer Law will apply:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

(b) To request a remedy under the Australian Consumer Law or our returns policy, please see our Returns & Refunds Policy.

(c) Where products include manufacturer warranties, these apply in addition to any applicable statutory rights under the Australian Consumer Law. Information on manufacturer warranties may be provided on product packaging or available from the manufacturer directly.

10. Limitation of Liability

(a) Unless prohibited by law, our aggregate liability (whether under contract, in tort, under statute or otherwise at law or in equity) for Loss or Claims that are not ACL Claims arising out of or in connection with:

  1. a product, is limited to, at our election:
    1. the Purchase Price paid by you for that product; or
    2. the resupply of that product; or
  2. the Website, is limited an amount equal to any payments received by us from you in connection with the Website.

(b) We are not liable for any Consequential Loss however caused (including by our negligence), suffered or incurred by you in connection with a product or the Website, except where such liability cannot be excluded by law.

(c) Nothing in this clause affects any liability which cannot be excluded or limited under the Australian Consumer Law or other applicable law.

11. General

(a) The failure of a party to require full or partial performance of a provision of these Terms does not affect the right of that party to require performance subsequently and a single or partial exercise of or waiver of the exercise of any right, power or remedy does not preclude any other or further exercise of that or any other right, power or remedy. Any waiver must be in writing, signed by the party granting the waiver, and is effective only to the extent specifically set out in that waiver.

(b) The laws of Victoria, Australia govern these Terms. Each party irrevocably submits to the non-exclusive jurisdiction of Victoria, Australia courts and courts competent to hear appeals from those courts.

(c) If any provision of these Terms is found by any court or body of competent jurisdiction to be wholly or partially illegal, invalid, void, voidable, unenforceable, or unreasonable, it is to be treated as severed from these Terms in the relevant jurisdiction, but the rest of these Terms will not be affected.

(d) We will not be liable for any delay in performance of our obligations to the extent caused by events outside our reasonable control, including but not limited to acts of God, war, flood fire, strikes, riots, malicious damage, and governmental actions.

(e) In these Terms:

  • ACL Claim means any Claim brought under or pursuant to the Australian Consumer Law.
  • Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth), as amended from time to time.
  • Claim means any claim, action, suit, cause of action, demand or proceedings for any Loss including any such claim by way of indemnity, under contract (including any breach of this Agreement), in equity (including breach of an equitable duty, breach of confidentiality or breach of fiduciary duty), under statute (including breach of statutory duty) (to the maximum extent possible), in tort (including for negligence or negligent misrepresentation) or otherwise (including in restitution).
  • Consequential Loss means any consequential, special, indirect or incidental loss including without limitation loss of profit, loss of revenue, business interruption, loss of business, loss of opportunity, loss of reputation or loss in connection with breach of third party contracts or arrangements.
  • Intellectual Property Rights means all industrial and intellectual property rights, both in Australia and throughout the world, and includes any copyright, patent, registered or unregistered trade mark, registered or unregistered design, registered or unregistered plant breeder’s right, trade secret, knowhow, trade or business or company name, indication or source or appellation of origin or other proprietary right, or right of registration of those rights.
  • Loss means any and all liabilities, obligations, losses, damages, claims, deficiencies, penalties, taxes, levies, actions, judgments, settlements, suits, costs, legal fees, accountant fees, disbursements or expenses.
  • Order means an order you place with us in accordance with clause 5(a).
  • Personal Information has the meaning given to that term in the Privacy Act 1988 (Cth).
  • Website means Salts Healthcare Australia Pty Ltd operated by us.